FAQ'S

Delivery and Payment

How many meals will I receive ?

Breakfast,Lunch, Dinner and 2 snacks

Each PrepHero plan is individually priced. Check out our different meal plan options

We ask for AED 200aed refundable deposit for a PrepHero chiller bag as experience has shown that our customers love our bags so much, that they're often reluctant to return them!

We accept online payments, bank transfers or cheques. 

All our food is temperature-controlled after production. Delivery is done by a temperature-controlled vehicle and delivered in an insulated chiller bag to arrive fresh at your doorstep. 

If you make a payment on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. Our Payment gateway is PayFort.

Getting Stated

We can start your plan in as little as two business days. 

By getting certain details before you get started, we're able to give you a truly bespoke service that really caters to you and you only. We also need your contact details to organize the delivery of your meals at a time that suits you.

You get a dedicated Account Manager to provide assistance regarding any concerns, requests, changes in meal plan and even complaints

You’ll need to notify your account manager or request for your plan to be frozen on the e-tools section on our website. We need at least three business days to put your plan on hold. We’ll then add up the remaining days of your plan and re-start delivering your meals on your return.

When signing up on our website, we’ll ask you about your likes, dislikes and allergies.

Simply inform your account manager of any desired menu changes and swaps will be made within three business days. You can also do this on your DASHBOARD page on our website.

Yes absolutely! You can always opt to build your own menu.

We recommend you stay hydrated by drinking a minimum of two to three liters of water per day. When drinking coffee or tea, try taking it without sugar or milk.

Simply heat them in a microwave oven based on the instructions on the label. When your plan starts, we’ll also send you a guide with all details.

During your plan, we recommend that you don’t go out for lunch or dinner. We’re serious about your weight loss goals and want you to enjoy the best possible results.

Your PrepHero plan is created bespoke for you and is designed to provide you with all the carbs, proteins and fats that your body needs. Regular well-balanced meals regulate your blood sugar levels, which in turn reduce cravings and hunger levels. It should just take a few days for your body to adjust to your new diet but following that, if you still feel hungry, please speak to a PrepHero nutritionist and your plan can be amended as required. When possible, however, we do recommend you try to fight any hunger and stick to your plan to enjoy the greatest results.

At PrepHero, we make it our mission to deliver exceptional customer service and to always go that extra mile. Every client is designated an experienced account manager whose job it is to ensure your time spent with PrepHero is one to remember. We intentionally limit the number of clients assigned to each account manager to ensure you receive the service you deserve.

Good nutrition and an active lifestyle go hand in hand so exercise certainly plays a role in living a healthy lifestyle. We’re happy to refer you to companies that offer personal training and give preferential rates to PrepHero clients, however,      please note these companies operate entirely independently from us.

We can also arrange for a PrepHero consultant to give you a call before starting your plan.

Meals Plans and Results

We have three different meal plans, each designed for specific goals including weight loss with a variety of options including weight loss, gluten-free, vegetarian, weight and nutrition maintenance (Performance) and muscle gain and recovery (Gain). If this does not suit you and have specific macros, you can always build your own menu. 

The amount of weight you lose depends on a number of factors including your age, activity level, amount of exercise, medical conditions and starting weight. Most PrepHero customers lose anything from 3 to 8 kilos per month. Ultimately, your results depend on YOU and your commitment. We are serious about helping you. How serious are you about helping yourself?

In most cases, a person’s weight is directly related to their lifestyle so the first factor to consider when trying to lose weight, is a change in lifestyle. At PrepHero, we help you to look at food in different ways and support you in making small dietary and lifestyle changes that have lasting results. We replace processed and artificial foods with foods that are natural, wholesome and nutrient-rich.

You can stay as long as you want! PrepHero isn’t designed to be a fast fix. It’s a lifestyle. Our meal plans are delicious and convenient. Once you’ve reached your initial goals, you can enjoy an ongoing meal plan that fits your current weight and nutrition needs. You can have the meal plan that fits your current weight and nutrition needs and with the guide of our nutritionist and account manager we will make sure to give you the assistance and support to reach and maintain your health goals.

At PrepHero, our goal isn’t just to help you lose weight. We want to help you maintain your weight loss as well. We do this by giving you the tools you need for continued success. We help you develop a healthy relationship with food and support you in building an active and balanced lifestyle.

With PrepHero, you’ll enjoy a rich variety of delicious and nutritious, healthy meals. It won’t take long for you to reap the rewards and you’ll feel a marked increase in energy levels. In addition, we support you in reaching your target weight goal and provide you with all the necessary tools to build and maintain a healthy lifestyle. Put simply, with PrepHero you’ll feel great!

We have different plans to choose from depending on your goals and preferences. Whether for weight loss, weight maintenance or weight gain, we have a plan to suit you!

Absolutely! This plan is called "Performance". The daily calorie intake ranges between 1600 and 1800, which is just enough to maintain a healthy lifestyle.

Our "Gain" plan is the best plan for you! With a daily calorie intake that ranges from 1900 – 2300, you’ll have enough energy to juice up your training.

As you know, you can't lose weight in just one day. You need a plan and with PrepHero, you can enjoy a complete monthly meal plan. Our plans are designed around three meals and two snacks a day, up to 7 days a week. If you follow our guidance, you’ll see a difference in a remarkably short space of time.